Frequently Asked Questions
Everything you need to know about your O Positiv style journey.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since our fits vary by collection, we recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are always free, while returns for a refund may incur a small restocking fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
Are your materials sustainably sourced?
At O Positiv, we prioritize ethical manufacturing. We use a mix of organic cotton, recycled polyester, and low-impact dyes to ensure our fashion footprint is as light as possible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You have a 60-minute window after placement to request a cancellation or address change by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.